In these very unusual and troubling times, we thought it would be a good idea to get an update from the Participation Group at Sunbury Health Centre about how the Practice is coping with the present Covid 19 crisis. It’s good to know that, although many UK surgeries are running very reduced services and not seeing patients on site, Sunbury Health Centre is still open and seeing pre-booked patients where appropriate.
Strict safety measures are in place for both staff and patients to observe social distancing and minimise risk and it is very important that patients do not come to the health centre unless asked to do so.
The best way to contact the health centre is by using their website sunburyhealthcentre.nhs.uk or if you don’t have access to a computer or smartphone, then call the practice between 8.00am and 6.00pm Monday to Friday. Their new website system can deal with most enquiries and it's easy to leave a message. A clinician will then call you back to assess your situation. Should they decide you need to attend the practice for an appointment, on checking in you will be asked to return to your car and a clinician will collect you for your appointment. The waiting room is only used for those patients not arriving by car.
If you haven’t already done so, consider signing up for the LIVI on-line consultation service, livi.co.uk. This free NHS service, enables patients to have a video consultation with a GP quickly and easily.
Please remember that this is a constantly changing situation, and government and NHS guidelines are frequently updated. Sunbury Health Centre now also has a FaceBook page that is worth following for the most up-to-date information.
Finally, it’s gratifying to note that the health centre is being well supported by the local community, Spelthorne Council and area NHS services. We are enormously grateful to all the clinicians and lay staff who are looking after us during these very trying times.