Gas Safe - Advice for Consumers & Businesses
Did you know that by law ALL gas engineers must be on the Gas Safe Register?
It’s all about safety. If someone other than a Gas Safe registered engineer does the gas work in your home, you could be risking the safety of your family and your property. Badly fitted and poorly serviced gas appliances can cause gas leaks, fires, explosions and carbon monoxide poisoning.
Every gas engineer carries a Gas Safe Register ID card with their own unique licence number, showing the type of gas work they are qualified to do. Before any gas work is carried out, always make sure you ask to see their Gas Safe Register ID card.
The card is there for your protection. Make sure that you check the front and the back of the card.
You can also check that your engineer is Gas Safe registered by calling Gas Safe Register on 0800 408 5500, using the check an engineer service online or by texting Gas then the engineer licence number to 85080.
It has been noted that some food businesses in Surrey have had gas inspections by engineers without the correct qualification - such businesses need to ensure that their engineer is qualified to inspect non domestic - catering appliances.
You can check by looking at your certificate and cross referencing the information on the website. If the engineer was not qualified in this sector, you MUST have your premises inspected again by one that is asap!
To find a gas engineer in your area you can use this link; find a Gas Safe registered business service online or call 0800 408 5500
www.gassaferegister.co.uk
Music Concerts & other events!
Justin Bieber's late appearance at the O2 arena – on a school night no less – prompted a furious reaction from fans and their parents.
Apart from being pretty frustrating if you’re a Belieber (a Justin Bieber believer, don’t you know), do you have any legal rights to a refund?
Unfortunately, the answer is probably no. You paid to see Justin Bieber, and he showed up – even if he was very late. However, you could still try to get a refund from the promoter, AEG Live, by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..
The story’s a bit different if the event you’ve booked for is cancelled, rescheduled or has changed location – in those cases you may be entitled to a refund of at least the face value of the ticket.
Check the ticket seller’s terms and conditions before buying your tickets, as while you’ll get the face value of your ticket back, you may be out of pocket on the extra fees charged by your ticket seller. And be careful about simply changing your mind – no matter the reason, you’d be very unlikely to get a refund.
V Festival tickets have recently gone on sale - make sure you buy genuine tickets!
Ticket fraud happens when you buy tickets from an official looking website, but the tickets fail to arrive or turn out to be completely fake.
It is easy for fraudsters to set up a legitimate looking websites and even use similar URL’s to dupe you. It is important to remember that if you use unofficial ticket outlet websites, ticket re-sale outlets or touts you take the risk of being scammed.
Protect yourself against ticket fraud
Always check with the event organiser for official ticket distribution lists.
Pay for tickets by credit card – the card issuer is jointly liable for a failure for goods or services to be provided as long as the price of a single ticket is over than £100.
Only make purchase from sites encrypted for payment. Look for the closed padlock and the web address in the browser should begin “https”.
If you are unsure about a website, run a quick online search and check ticketing forums to find feedback from others.
Look out for telephone numbers starting 070 or 004470. These can be set-up on the Internet and answered anywhere in the world.
Check sellers’ privacy policy and returns policy.
Check out further advice on www.adviceguide.org.uk when thinking about buying tickets to an event!
Continuation Payment
Please be aware that if you sign up for something that at first glance seems to be free such as beauty products, books or even a dating agency, yet you have to fill our you bank details PLEASE read the terms and conditions!
You may find that if you don't cancel the agreement within a set number of days you may end up paying out £'s!
Golden Eye International
Have you received a letter from Golden Eye International demanding payment and threatening court action for copyright infringement via peer to peer filesharing networks? If so, it is advised that you contact the Citizens Advice Consumer Helpline on 08454 04 05 06. They offer free, impartial and confidential advice!
Cold Callers
Reports of cold calling traders offering driveway work in the Caterham area.
Reports of cold calling traders offering gardening working in the Guildford area.
Report of cold calling trader in the Haslemere area charging lots for minor roofing work.
Reports of cold calling traders offering carpet cleaning services in the Waverley area.... once these rogues get a foot in the door they may find further 'problems' such as carpet mites and charge you more than the original quote!
Do not invite them in or offer to buy products at the door as they can be very persuasive! Try using our No Cold Calling Sticker to deter them and to remind yourself to say NO to doorstep callers!
If you do need a trustworthy trader then give one of our Buy With Confidence members a go!
Please report these or similar instances to us via the Citizens Advice Consumer Helpline on 08454 04 05 06.
The Police can also be contacted on 101 or in an emergency 999.
Recalls
Asda is recalling some of their Hot Air Stylers because there is a risk that they may overheat and the sharp points on the styler could cause injury.
Batch Code - 15B.10.12.109 (found on a label on the handle of the styler)
If you have the affected Asda Hot Air Styler you should return it to your nearest Asda store for a full refund.
If you have any questions about this recall you can contact Asda Customer Relations on 0800 952 0101.
SupaValu Tuna & Sweetcorn Sandwich (use-by 8/3/12)
These sandwiches sold from Londis & Budgen have been recalled after discovering that they have been wrongly labelled and actually contain prawn. Those with an crustacean allergy are advised to avoid!
